At Tyler Nexus, we strive to provide reliable and effective technology solutions in the pursuit of truth and relationship clarity. Due to the sensitive and digital nature of our services, we maintain the following refund
policy.
At Tyler Nexus, we strive to provide reliable and effective technology solutions in the pursuit of truth and relationship clarity. Due to the sensitive and digital nature of our services, we maintain the following refund
policy.
1. General Policy
1. General Policy
All purchases made through our platform—whether for software access, subscription services, consultations, or investigative tools—are considered final and non-refundable, except where
explicitly stated in this policy or required by applicable law.
All purchases made through our platform—whether for software access, subscription services, consultations, or investigative tools—are considered final and non-refundable, except where
explicitly stated in this policy or required by applicable law.
2. Eligibility for Refunds
2. Eligibility for Refunds
We may offer refunds under the following limited circumstances:
We may offer refunds under the following limited circumstances:
a. Technical Failures
a. Technical Failures
If our systems fail to deliver a paid service due to a verified technical issue (e.g., system error, failure to activate tools), and we are unable to resolve the issue within 72 hours,
you may request a full or partial refund.
If our systems fail to deliver a paid service due to a verified technical issue (e.g., system error, failure to activate tools), and we are unable to resolve the issue within 72 hours,
you may request a full or partial refund.
b. Duplicate Charges
b. Duplicate Charges
If you are mistakenly charged more than once for the same product or service, we will refund the duplicate payment(s) upon request.
If you are mistakenly charged more than once for the same product or service, we will refund the duplicate payment(s) upon request.
c. Unauthorized Transactions
c. Unauthorized Transactions
If you believe a charge was made without your consent, please report it within 7 days of the transaction. We will investigate and process a refund if verified.
If you believe a charge was made without your consent, please report it within 7 days of the transaction. We will investigate and process a refund if verified.
d. Service Not Rendered
d. Service Not Rendered
If you paid for a service that was never initiated or delivered (e.g., a scheduled consultation that was not provided), you may be eligible for a refund, minus any processing fees.
If you paid for a service that was never initiated or delivered (e.g., a scheduled consultation that was not provided), you may be eligible for a refund, minus any processing fees.
3. Non-Refundable Services
3. Non-Refundable Services
We do not provide refunds for:
We do not provide refunds for:
Digital tools or services once activated or accessed
Digital tools or services once activated or accessed
Time-based subscriptions after the billing cycle has started
Time-based subscriptions after the billing cycle has started
AI-based or manual reports already generated
AI-based or manual reports already generated
Consultations or investigations already conducted or partially completed
Consultations or investigations already conducted or partially completed
User dissatisfaction based on outcome (e.g., results not meeting expectations)
User dissatisfaction based on outcome (e.g., results not meeting expectations)
Our tools are designed to assist, not guarantee specific outcomes. As such, we do not refund based on conclusions, interpretations, or subjective impact.
Our tools are designed to assist, not guarantee specific outcomes. As such, we do not refund based on conclusions, interpretations, or subjective impact.
4. Subscription Cancellations
4. Subscription Cancellations
You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing cycle. We do not offer prorated refunds for partially used periods.
You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing cycle. We do not offer prorated refunds for partially used periods.
5. How to Request a Refund
5. How to Request a Refund
To request a refund, please contact us at:
To request a refund, please contact us at:
📧 - hiretylernexus@gmail.com
📧 - hiretylernexus@gmail.com
📞 - +1 (302) 981-7685
📞 - +1 (302) 981-7685
Include the following in your message:
Include the following in your message:
Full name and account email
Full name and account email
Transaction ID or receipt
Transaction ID or receipt
Description of the issue
Description of the issue
Any relevant screenshots or supporting evidence
Any relevant screenshots or supporting evidence
Include the following in your message:
Include the following in your message:
6. Chargebacks
6. Chargebacks
If you initiate a chargeback without contacting us first, we reserve the right to suspend your account and deny future service. We strongly encourage resolving disputes through our support team.
If you initiate a chargeback without contacting us first, we reserve the right to suspend your account and deny future service. We strongly encourage resolving disputes through our support team.
7. Policy Updates
7. Policy Updates
We reserve the right to update this Refund Policy at any time. Updates will be posted on this page and, where appropriate, notified to you via email or in-app alerts.
We reserve the right to update this Refund Policy at any time. Updates will be posted on this page and, where appropriate, notified to you via email or in-app alerts.
8. Need Help?
8. Need Help?
If you have any questions or concerns about billing, payments, or this policy, please don’t hesitate to reach out to our support team.
If you have any questions or concerns about billing, payments, or this policy, please don’t hesitate to reach out to our support team.